Your Cart is Empty
Scentoria Luxe
Sign up to receive exclusive offers, fragrance updates, and early access to our most wanted scents.
We accept returns within 14 days of delivery, provided the item meets the conditions outlined below.
To be eligible for a return:
The product must be unused, unopened, and in its original packaging
The item must be in the same condition as received
Proof of purchase is required
Due to hygiene and safety reasons, opened or used fragrances cannot be returned.
The following items are not eligible for return:
Opened or used perfumes
Items damaged due to misuse
Gift cards (if applicable)
To initiate a return, please contact us through our Contact page within 14 days of receiving your order. Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue. We will review the case and arrange a replacement or refund where applicable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days after inspection.
Partial refunds may be granted for:
Items not in original condition
Missing original packaging
Damage not due to our error
Shipping fees are non-refundable, except in cases where the product is defective or incorrectly shipped.
If you haven’t received a refund after the processing period:
Check your bank or payment provider
Contact your card issuer
Reach out to our support team through the Contact page
We only replace items if they are defective or damaged. If you need an exchange, contact us within 48 hours of delivery.
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.
For questions regarding returns or refunds, please contact us through our Contact page.